1. Our Commitment to Privacy

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At Hybrid Solar Group, safeguarding your personal information is a top priority. We highly value the trust our clients place in us and strictly adhere to the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, handle, use, disclose, and protect your personal data.

“Personal information” refers to details or opinions that identify, or could reasonably be used to identify, an individual.

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​2. Collecting Personal Information

(a) Hybrid Solar Group may collect personal data from you during interactions via our website, email, written correspondence, or other communication methods.

(b) The types of personal information we may collect include, but are not limited to:

• Full name

• Phone number

• Residential or business address

• Email address

• Information required to process service or product requests

 

Additional details may be gathered in contexts such as:

• Providing feedback or testimonials

• Supplying personal or professional background details

• Managing communication preferences

• Participating in surveys, offers, or promotional activities

• Making payments or submitting billing information

• Contacting our customer support or service teams

(c) Any other personal information you voluntarily provide while using our services may also be collected.

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​3. Methods of Information Collection

(a) We collect personal information through multiple channels, including website forms, email, phone calls, face-to-face conversations, and from trusted third-party sources. When data is received from a third party, we handle it according to this Privacy Policy and applicable privacy laws.

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4. How We Use Your Information

(a) Your personal data may be used to:

• Provide our products or services

• Send service updates, notifications, or promotional content

• Introduce new offerings and improvements

• Customise and enhance your experience with us

(b) Unless you opt out, Hybrid Solar Group may contact you via email, phone, SMS, or postal mail.

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5. Disclosure of Personal Information

(a) Personal data may be shared with employees, contractors, consultants, legal representatives, and service partners when necessary to carry out our operations or fulfil service delivery.

(b) We may disclose your information if required by law, including court orders, legal investigations, or government regulations.

(c) Your data may be used to protect the legal rights, intellectual property, or safety of Hybrid Solar Group, our clients, or others.

(d) Some information may be processed or stored by service providers located outside Australia. In such cases, we take reasonable steps to ensure your data is handled securely and in accordance with privacy standards.

(e) If Hybrid Solar Group undergoes a merger, acquisition, or organisational restructure, your personal data may be transferred to the new entity under strict confidentiality agreements.

(f) By providing your personal information, you consent to its use and disclosure as outlined in this policy. We ensure that all third-party partners manage your data in line with our privacy obligations.

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6. Data Protection Measures

(a) We apply comprehensive security measures—technical, administrative, and physical—to safeguard your personal information from unauthorised access, misuse, or loss.

(b) While we strive to maintain robust data security, please note that internet-based data transmission is never 100% secure. We cannot guarantee the safety of data sent to or from our website.

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7. Accessing and Updating Your Information

(a) You are entitled to request access to the personal information we hold about you, in line with the Privacy Act 1988 (Cth). A nominal fee may apply. If any of your details are incorrect or outdated, you may contact us at solar@hybridsolargroup.com.au to request corrections.

(b) In certain circumstances, as permitted by law, access to some information may be restricted.

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8. Resolving Privacy Issues

(a) If you have concerns regarding your privacy or believe your personal information has been mishandled, we encourage you to submit your complaint in writing. All concerns are reviewed promptly and addressed professionally.

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9. Policy Updates

(a) Excel Construction and Electrical may revise this Privacy Policy from time to time. Changes take effect once published on our website. We recommend reviewing this policy regularly to remain informed of any updates.

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10. Website Usage

(a) Visitor Data Collection
When you visit our website (https://www.hybridsolargroup.com.au), we may gather technical data such as browser type, device OS, IP address, and referral links. This data is used in aggregate to analyse traffic patterns and optimise user experience.

(b) Cookies
Our website may use cookies—small text files stored on your device—to improve site functionality and personalise your experience. Cookies allow us to recognise returning users and remember preferences. You may disable cookies via your browser settings; however, doing so may affect site performance. We may also use cookies for advertising and analytics through trusted third-party services.

(c) External Links
Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before sharing any personal data.

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